Participative ergonomics for the improvement of occupational health and safety in industry: a focus group-based approach

This paper introduces a participative approach to the investigation and promotion of health and safety in industry. The proposed methodology promotes the active participation of the workers in the analysis of consequences and causes of unsafe behaviours that may result in work-related musculoskeletal disorders, accidents, injuries or near-misses. The developed participative technique is the Focus Group with Workers, based on the Fault Tree Analysis method (FGW-FTA). Focus groups are conventionally used by social and behavioural researchers to understand opinions, motivations, attitudes, and mental processes that underlie people behaviours. The innovative procedure in this paper addresses researchers and safety professionals during the focus groups with the workers for the identification of critical risk factors in the workplace. The result is a structured analysis, operated by and with the workers, for the identification of consequences and causes of unsafe behaviours. Finally, the developed methodology addresses the definition of a set of preventive and protective measures, and corrective actions for the improvement of health and safety in the workplace. An experimental study in an Italian boiler manufacturer describes the proposed methodology and the results of the focus groups with the workers. An evaluation questionnaire was elaborated to investigate the workers’ knowledge on occupational health and safety. A second questionnaire was developed to understand the workers’ perception on occupational risks. Each participant was invited to fill in both the questionnaires before and after the focus groups with the workers. The results of the study proved the effectiveness of the developed methodology in improving workers knowledge and perceptions on occupational health and safety.