La gestione dello staff assistenziale e di segreteria

The staff management in the dental office The positive and negative roles played by the auxiliary staff in dental practice are analysed. On one hand, auxiliary utilization appears be an important resource to alleviate fatigue and stress, and to increase productivity in the dental office. On the other hand, if often results to be an additional source of stress. The collaboration/complication alternative is examined as a relevant issue. Factors influencing a differential outcome and the aspects to be considered to chieve the most favourable conditions are discussed, particulary as regards training, organization, and interpersonal relationships.