“Lessico negoziale, contesto culturale e processi comunicativi nello sciopero nei servizi essenziali a New York”

This paper examines negotiating strategies, the cultural context, and industrial relations terminology in the New York subway strike. A characterisation of the legislative framework was not found to be adequate to explain the dynamics of the dispute, but rather a discourse analysis approach was adopted, highlighting the contrast between the more confrontational discourse in the public domain (frontstage, in Goffman’s terms) and the more conciliatory negotiations, both formal and informal, taking place behind closed doors, (backstage).