An operational framework for the definition of the supply chain strategies in ETO environments

This paper describes an operational methodology to support the project manager, in both proposal and management phases. The purpose of the proposed approach is to (i) estimate the criticality of the project both in terms of technical and management criticalities, (ii) identify the Business Partners (or suppliers) that it is most appropriate to involve in the project, (iii) estimate the expected direct and indirect costs of the project, and (iv) estimate the overall criticality of the project. In order to have an assessment of its validity and reliability, the proposed methodology is applied in a real project concerning the construction of an automated warehouse.