Ontology-Based Personalization of E-Government Services

While the World Wide Web user is suffering form the disease caused by information overload, for which personalization is one of the treatments which work, the citizen who gets ready to use the e-Government services which are made available on the Web is not immune from contagion. This seems a good reason to try to prescribe a personalization treatment also to the e-Government user. Hence, we introduce the design and implementation of Web information systems supporting personalized access to multi-version resources in an e-Government scenario. Personalization is supported by means of Semantic Web techniques and relies on an ontology-based profiling of users (citizens). Resources we consider are collections of norm documents (laws, decrees, regulations, etc.) in XML format but can also be generic Web pages and portals or e-Government transactional services. We introduce a reference infrastructure, describe the organization and present performance figures of a prototype system we have developed.